Phone Service Questionnaire

Contact Information

Your Name*

First Last

Email Address*

What is the best phone number to contact you at?*

Business or Organization Name*

Primary Business Address*

Street Address City State ZIP Code

Current provider information

Current Internet Service Provider at Primary Location*

VoIP phone services require a high-speed internet connection. They will not work properly with Satellite/Dish internet providers and may experience audio glitches when used with DSL. We highly recommend using Comcast or Verizon with a minimum downstream speed of 25mbs and a minimum upstream speed of 5mbs.

Would you like us to help you arrange for new internet service?*

We suggest using Comcast or Verizon internet with a download speed of at least 25mbs.

Yes, please help me decide on the best internet
No, I will handle this on my own

Please tell us the approximate download speed of your current internet service at your primary location.*

If you aren't sure, and are completing this questionnaire from the place where you would like phone service, you can perform a speed test.

Current Phone Service Provider at Primary Location*

Who currently provides phone services for your office?

Are you under an active contract with your current phone provider?*

Do you know the approximate expiration of your current phone services contract?*

No
Yes

When does your current phone service contract expire?

Phone Numbers and Locations

Primary phone number at your primary business address

Do you have additional locations at which you'd like phone service?*

Additional locations can be under the same business name or another business name.

Yes
No

Please list the names and addresses of all additional locations:*

Total number of employees across all locations:*

Please enter a number from 1 to 100.

Please tell us how many total phone numbers you have:*

Include local phone numbers, fax numbers, and toll-free numbers across all locations.

Please enter a number from 1 to 100.

Are any of these phone numbers used for faxing?*

Yes
No

Do you currently use a traditional analog fax machine?*

Yes, but I'd like to use your included eFax service
Yes, and I'd like to continue using a traditional fax machine
No, I currently have an eFax service

Current eFax service provider:*

Do you have fire or burglar monitoring via phone line?*

Yes
No
I'm not sure

If possible, please list all phone numbers (voice, fax, and toll free) that you currently have across all locations (one per line). Be sure to indicate whether each is a voice or fax number:

We will obtain a new phone number for you. Would you also like a fax number?*

Yes, I plan to use your included eFax services
Yes, I plan to use a traditional fax machine
No, I do not require a fax number

We will obtain a new phone number for you for all of your locations. Would you also like a fax number at each location?*

Yes, I plan to use your included eFax services
Yes, I plan to use a traditional fax machine
No, I do not require a fax number

If possible, please include a scan or PDF of your most recent phone bill(s) for all locations that you currently have phone service.

This will help us confirm all your current phone numbers and allow us to begin the phone number porting process if you choose to use J2 as your phone service provider.

Drop files here or

How many total phones will you be using across all locations?*

Please enter a number from 1 to 50.

Do you already have and use VoIP phones?*

We highly recommend using Yealink T29G phones. There are no setup fees if you purchase the phones from us. There will be a re-provisioning fee to reconfigure each existing phone.

No
Yes, but I'd like to replace them with your recommended phones
Yes, and I'd like to continue using them if possible

Please tell us the make & model(s) of your current VoIP phone(s):*

Network Information

Do you utilize the services on another IT company?*

We generally like to install a proper firewall with your new phone system to ensure maximum reliability and quality. If you currently use an IT company to manage your network, we may need to work with them to adjust settings of your existing equipment.

Yes
No
Not sure

Please enter the name of the IT company you currently work with*

Do you have an active network port at each desk or station where you will be using a phone?*

An active network port means you either have a network-wired computer or an available (active) network port. If a computer is already connected, it can be daisy-chained through a VoIP phone.

Yes
No
Not Sure

Name

This field is for validation purposes and should be left unchanged.

Contact Information

Current provider information

Phone Numbers and Locations

Network Information

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