Create a phone related support ticket Name(Required) First Last Company Name(Required) Email(Required) PhoneHow can we help you today?(Required) Problem/Issue Configuration Change Which extension(s) are having a problem?(Required) Type of problem/issue:(Required) problem with lights on the phone audio issues problems placing or receiving calls other Type of phone:(Required) Desk Phone Softphone (cell app or computer program) Have you tried rebooting your phone/device?(Required) Yes No Many issues can be resolved by rebooting your phone. Please disconnect power and the network cable connected to your phone and re-connect after 10 seconds.Source Phone Number(Required)The phone number that placed the called.Destination Phone Number(Required)The phone number that received the call.Date and time issue occurred?(Required) Please describe your issue using as much detail as possible.(Required)What configuration change would you like? update time conditions add new extension/device rename extension/device other Update Time Conditions update standard business hours scheduled closure (holiday, vacation, etc.) Please provide us with your new business hours:(Required)Please describe the change you would like providing as much detail as possible.Scheduled Closure(Required) Add RemovePlease provide us with the dates you will be closed.What type of device would you like to add?(Required) desk phone soft phone (mobile or computer app) Someone will be in touch with you regarding current pricing for new devices.Employee/Department Name(Required) Should this device ring on incoming calls?(Required) Yes No Other Please explain in as much detail as possible the conditions under which this extension should ring.If you would like voicemail enabled for the extension, please provide an email address that will receive these voicemails. What extension would you like renamed?(Required) What extension would you like removed?(Required) Please provide us with the new name you would like for this extension.(Required) CommentsThis field is for validation purposes and should be left unchanged. Δ
